There is a reason they are so cheap. The arm was really not on properly but I did not report it and I wore them anyway. I would say they are from India, but I'm not sure. You can find contact details for EyeBuyDirect above. The algorithm is subject to change in future. The quality is superb and the price is so much more affordable than you’d think—especially for prescription sunglasses. Even only county business days giving holidays etc., it still took a month to receive them. Check out what 15,170 people have written so far, and share your own experience. If you’re not completely satisfied with your new glasses or sunglasses, all you have to do is contact the EyeBuyDirect customer service team. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Some of the services offered on our website require you to sign up for them. The new pair came in four weeks later in pieces. It's inappropriate. At EyeBuyDirect, www.eyebuydirect.com guarantee the quality of Company's eyewear. Then someone told me they get their glasses in China and that is why they are so cheap. The glasses I recieved were very prettybut not made very durable. The left arm just fell off. However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps. Try GlobalEyeglasses.com there service is better. On day 32 of having them they literally fell off my face. They are a rip-off in my opinion. Rights Reserved, You Are About to Contact PissedConsumer.com, “I need some information for my insurance”, “Trying to get a discount that is not expired.”, “I been trying to place an order online for 2 days and it won’t let me complete my order!”, https://www.eyebuydirect.com/shipping-and-returns. Incorrect lens type — caused serious injury, Pam in Illinois — Illinois, United States, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Pissed Consumer © 2021 All 1.2. www.eyebuydirect.com. Let me take a lucky guess as to where to start, contact them? Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. What can we help you with. ummmmm I paid for those glasses and I should get what I paid back. And now you refused to refund? I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. Business hours: 9AM EST to 6PM EST Monday to Friday, Eyeglasses, Eyeglass Lenses, Muse Eyeglasses, Pros: I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. GIVE ME MY MONEY. Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. Does EyeBuyDirect Do Black Friday? They offer several different product guarantees. I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. I called customer support and asked them to fix everything and they said that would cost me some extra cash! Shipping speed, Prices, Price, Quality, Website, Cons: At EyeBuyDirect, we want to make it easy for everyone to get awesome eyewear. The company offers such lens type of glasses as bifocal eyeglasses, progressive glasses, party eyeglasses and reading eyeglasses. Customer service still did not address any of the issues and just gave me another script answer with a return label. The arm broke the first week in June. Well, I really needed those glasses so I paid. The reps I have spoken to do not speak good english. I will NEVER buy from them again! Do not buy from eyebuydirect.com they will rip you off! EyeBuyDirect has a consumer rating of 4.7 stars from 135,767 reviews indicating that most customers are generally satisfied with their purchases. EyeBuyDirect Inc. is a global prescription lab and optical retailer specializing in the volume production of affordable prescription eyeglasses. I waited until JANUARY to send them back when I finally got an email saying they were back in stock. (They offered me a 10% off deal to buy more substandard crap.) I will not buy glasses from this website ever again. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! One pair, had them made into sunglasses.Slill wearing them. Cheap product, poor customer service! Reporting them to the Better Businesses Bureau. So, I bought another pair online in early March. Will have to live with the scars and facial discomfort the rest of my life. purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. In our experience, EyeBuyDirect customer service reps work hard to get you to accept 115% store credit instead. Eyebuydirect is ranked 37 out of 580 in Medical Supplies and Equipment category. I still could not a see a thing!! Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. Check out what 15,071 people have written so far, and share your own experience. Companies are selected automatically by the algorithm. All in all, I will just say, BUYER BEWARE! What happened? When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. Called them and demanded a full refund and they refused and hung up! Customer service, Very dissapointed, Not following up with customer, Quality, Sun glasses are defective. In fact, Consumer Reports ranks EyeBuyDirect as one of the top five places to purchase glasses alongside Costco Optical, Warby Parker and Zenni Optical. I feel that they should have been better quality. The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. I got my glasses already broken. Fortunately, I paid through pay-pal and have filed a claim. Do you have something to say about Eyebuydirect? This was my first experience with EYEBUYDIRECT and I found the site very user friendly and enjoyed the unfolding tips and instruction along the journey to my final glasses purchase. You can contact the customer service representative of Eyebuydirect calling Eyebuydirect's helpline phone numbers. Company's 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? After the appointment we went to a restaurant. They said that they were out of stock so I had to wait. I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. www.eyebuydirect.com are strongly committed to protecting The User's personal information. I had the SAME issue. No one ever responded. Over $25, 000 in medical bills. I have had three pairs of glasses and they have seen harder times. If the phone doesn't ring busy, it just rings and rings. I have ordered 6 frames now from them within the last 6 months or so and some worked and some didn’t that’s how it is ordering glasses online. And no, I never got an apology. Turns out they were not. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. Why are your employees who collect the orders are so inattentive? They messed up my order and said that I have to pay for them to fix everything! Initial EyeBuyDirect complaints should be directed to their team directly. Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! Do you agree with Eyebuydirect’s star rating? I can't see anything wearing these glasses. I purchased prescription sunglasses from this vendor. Review authors value the most Diversity of Products or Services. The company was launched in 2005 by Roy Hessel. A few months ago, I dropped those glasses on the carpet and the lens broke! Maybe their Customer Service Rep jobs are outsourced?? Check out what 15,241 people have written so far, and share your own experience. Data we collect when you sign up or when you order products. At EyeBuyDirect, customer service has always been their top priority, and they guarantee the quality of their eyewear no matter what. Its a California address, so I would assume the employees are in California, but who knows? They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. My granddaughter's friend recommended EyeBuyDirect so I grabbed my iPad and she selected frames. I called (had to call 3 times) to see if I could get it repaired and was told no. We bought one pair of sunglasses and three pair with regular lenses. Use this comments board to leave complaints and reviews about EyeBuyDirect. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. I asked for a refund and instead, they tried to sell me on more glasses. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! Do you agree with Eyebuydirect’s star rating? Bunch of [censored]s!!! A one-time replacement pair will be only issued if there are clear defects in material and workmanship. The company custom-makes lenses according to a specific prescription. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. I fell and one of the lenses shattered. Customer Service You Can Count On. I sent you all of the information!!! I don't like writing bad reviews but EyeBuyDirect deserved it! I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. Absolutely unacceptable. I finally received the new glasses on May 24. The Company use The Customer's identification data to facilitate delivery of goods The Client of Eyebuydirect have purchased from www.eyebuydirect.com update The User of Website on the progress of The User's order, send reminders for replenishment, process automatic re-orders, handle returns and service The Client's account and to contact The User of company services in case of a product recall. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. NO. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. Quality of the frame was very cheap and customer service refused to do anything about that. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. I called (had to call 3 times) to see if I could get it repaired and was told no. All rights reserved. Do you think we sent you our prescription for fun or what? I was shocked! The referral URL (in other words, the website that sent you to EyeBuyDirect, if you came to our website through a prior link). Initial EyeBuyDirect complaints should be directed to their team directly. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. I purchased eyeglasses from EyeBuyDirect in January, 2011. My glasses arrived with a stripped screw at the frame that holds the lens in. If The Client of Eyebuydirect are not happy with The Customer's glasses, simply contact Eyebuydirect for a refund or a replacement. 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